Refund policy

Hello :)

Thank you so much for your order and for choosing to support my small business. 

I have an easy 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. 

To start a return, you can contact me at lynda@ecooctopus.co.uk. I will then chat with you in regards to return details. I am very friendly and happy to help :) 

Once a return is agreed, I will send you instructions on how and where to send your package. Please note, buyers are responsible for all postage return costs and original postage costs will not be part of the refund. 

You can always contact me for any return questions at lynda@ecooctopus.co.uk. 

Unfortunately, I cannot accept returns on sale items or gift cards.

I will notify you once I have received your return. Monies are automatically refunded to your original payment method. Please remember it can take a little time for your bank or credit card company to process the refund. 

If more than 15 business days have passed since I have approved your return, please contact me at lynda@ecooctopus.co.uk

Thank you,

Lynda